Track Order

Track Your Order

We know how exciting it is to wait for your new dog car seat cover, and we want to ensure you’re kept up-to-date on your order’s journey. If you've placed an order with Siurona, you can easily track its progress right here.

1. How to Track Your Order

Once your order has been shipped, you’ll receive an email containing your order confirmation and a tracking number. This tracking number allows you to monitor your shipment’s status.

Step 1: Find the tracking number in your shipping confirmation email.
Step 2: Visit the relevant shipping carrier’s website (depending on which carrier we’ve used for your order).
Step 3: Enter your tracking number on the carrier's tracking page to see your order’s current status.

2. Track via Common Shipping Carriers

Here are links to tracking pages for some of the carriers we use:

3. Where Can I Find My Tracking Number?

Your tracking number will be sent to the email address you provided during checkout once your order has been dispatched. Please allow up to 24 hours after you receive the shipping confirmation email for tracking information to appear in the carrier's system.

4. What If I Can’t Find My Tracking Number?

If you haven’t received your shipping confirmation email or can’t locate your tracking number, please contact us at support@Siurona.shop. Our customer support team will be happy to assist you in tracking down your order.

5. Order Status Information

When you track your order, you’ll see different statuses that show where your package is in the delivery process, such as:

  • In Transit: Your order is on its way to your delivery address.
  • Out for Delivery: Your package is scheduled to arrive today.
  • Delivered: Your order has been successfully delivered to the provided address.
  • Returned: If there is an issue with delivery (such as incorrect address), the package may be returned to us.

6. What If My Order is Delayed or Lost?

We understand that delays can happen, and we're here to help. If your order has not arrived within the expected delivery time frame, or if your tracking information shows no updates, please reach out to our customer support team at support@Siurona.shop. We will investigate the situation with the carrier and ensure your order reaches you as quickly as possible.

7. Need Further Assistance?

If you need any help tracking your order, or if you have any concerns, don’t hesitate to contact us. We are happy to help!

  • Email: support@Siurona.shop
  • Phone: +44 7950415262
  • Address: 108 Coventry Rd, Small Heath, Birmingham B10 0SE, United Kingdom

Thank you for shopping with Siurona! We hope you enjoy your new dog car seat cover, and we are here to assist you every step of the way.