FAQs

Frequently Asked Questions (FAQ)

Welcome to the Siurona FAQ page! Here you'll find answers to some of the most commonly asked questions about our products, services, and policies. If you can't find the information you're looking for, feel free to reach out to us directly.

What products do you sell?
We specialize in premium, high-quality dog car seat covers designed to keep your car clean while ensuring your pet's comfort and safety during travel. Our covers are available in various sizes and styles to fit different vehicles and meet your needs.
How do I place an order?
Simply browse our website, select the dog car seat cover you wish to purchase, and add it to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping details and payment information to complete your order.
Do you offer international shipping?
Yes, we offer international shipping! Shipping costs vary depending on the destination, and delivery times may differ. You will be able to view the shipping options and costs at checkout before completing your purchase.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Delivery times depend on your location:
- UK Orders: Usually delivered within 3-5 business days.
- International Orders: Delivery times vary depending on the destination country.
Once your order has shipped, you will receive a tracking number to monitor your package’s progress.
How can I track my order?
After your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use the tracking number to view real-time updates on your shipment's status.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@Siurona.shop. We process orders quickly, but if your order hasn't been shipped yet, we will do our best to accommodate any changes.
How do I return an item?
We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please refer to our Refund Policy for more details on how to initiate a return.
How long does it take to process a refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
What should I do if my order arrives damaged or defective?
We are sorry if your item arrived damaged or defective. Please contact us within 7 days of receiving your order at support@Siurona.shop with your order details and photos of the damage or defect. We will arrange a replacement or issue a refund based on your preference.
Do you offer gift cards?
At the moment, we do not offer gift cards. However, we are continually working to expand our services, so please check back for updates!
Do you offer wholesale or bulk discounts?
Yes, we do offer discounts for bulk orders. If you are interested in purchasing a large quantity of dog car seat covers for your business or project, please contact us at support@Siurona.shop for more information on wholesale pricing.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@Siurona.shop. If your order hasn’t been shipped yet, we will update your shipping information. Once the order has been shipped, we are unable to change the delivery address.
How do I contact customer support?
If you have any questions, need assistance, or would like more information, feel free to contact us via:

Email: support@Siurona.shop
Phone: +44 7950415262
Address: 108 Coventry Rd, Small Heath, Birmingham B10 0SE, United Kingdom

We are always here to help and will respond to your inquiry as quickly as possible.

Is it safe to shop on your website?
Absolutely! We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data is safe with us.
Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping or special packaging. However, all of our dog car seat covers are carefully packaged to ensure they arrive in excellent condition.